b33bd Privacy
Policy

1. Overview & Scope

b33bd is Bangladesh's leading English-language online betting and casino platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. As a platform that handles financial transactions, personal identity information, and gambling activity records, b33bd takes its data protection obligations extremely seriously.

This Privacy Policy applies to all personal data collected through the b33bd website at b33bd.io, the b33bd mobile-optimised interface, all communications between b33bd and its players (including email, live chat, and in-platform messaging), and any other touchpoint through which b33bd may receive personal information from users.

b33bd is the data controller for all personal data collected and processed under this policy. We are responsible for ensuring that your data is handled lawfully, fairly, and in a manner that respects your rights as a data subject. If you have any questions about how your data is managed, you may contact us at any time using the details in Section 14 of this policy.

2. Personal Data We Collect

b33bd collects personal data that is necessary for the operation of a safe, compliant, and enjoyable online betting and casino platform. The categories of personal data we collect are described below.

b33bd does not collect sensitive personal data (such as health information, religious beliefs, or political opinions) except where this is strictly necessary for responsible gaming purposes (for example, where a player has disclosed a gambling addiction in the context of requesting self-exclusion or seeking help from our support team). Such disclosures are treated with the utmost confidentiality and used solely to assist the player.

3. How We Collect Your Data

b33bd collects personal data through the following channels and mechanisms:

• Direct registration: When you create a b33bd account, you provide identity data, contact data, and optionally financial data as part of the registration and KYC verification process.
• Deposits and withdrawals: When you make a financial transaction on b33bd, we collect the payment method details and transaction metadata necessary to process your request and maintain accurate financial records.
• Gameplay and betting activity: Your in-platform activity — including every bet placed, every game session started, and every withdrawal requested — is automatically recorded by our platform systems.
• Customer support interactions: When you contact b33bd support via email or live chat, the content of your communication and the resolution outcome are recorded for quality assurance and dispute resolution purposes.
• Cookies and tracking technologies: b33bd's website uses cookies and similar technologies to collect technical and usage data automatically when you browse the platform. See Section 9 for full details.
• Identity verification partners: Where additional identity verification is required, b33bd may work with trusted third-party KYC service providers who collect and verify documentary evidence on our behalf.
• Fraud prevention services: b33bd may receive data about you from fraud prevention and anti-money laundering (AML) screening services as part of our ongoing compliance obligations.

4. How We Use Your Personal Data

b33bd uses the personal data it collects solely for legitimate, clearly defined purposes that are necessary for the delivery of our services. We do not use your data for any purpose that is incompatible with the purposes described below.

• Account creation and management: To register your account, verify your identity and age, maintain your account settings, and administer your player profile throughout the duration of your relationship with b33bd.
• Payment processing: To process deposits and withdrawals in Bangladeshi Taka (৳ BDT) via bKash, Nagad, Rocket, Upay, and any other supported payment methods, and to maintain accurate records of all financial transactions associated with your account.
• Service delivery: To provide access to sports betting markets (including BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures), casino games, slots, and fishing game titles available on the b33bd platform.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account registrations, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Regulatory compliance: To fulfil our obligations under applicable financial regulations, including Know Your Customer (KYC) checks, Anti-Money Laundering (AML) screening, and any mandatory reporting requirements.
• Responsible gaming: To monitor player activity for signs of problem gambling, to administer deposit limits, cooling-off periods, and self-exclusion requests, and to provide appropriate support to players who may be experiencing gambling-related harm.
• Customer support: To respond to your enquiries, process your complaints, and resolve any disputes relating to your b33bd account or transactions.
• Platform improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall quality and performance of the b33bd platform.
• Marketing communications: With your explicit consent, to send you information about b33bd promotions, seasonal offers (such as Eid, Pohela Boishakh, or BPL season bonuses), and new product features. You may withdraw your marketing consent at any time by contacting [email protected].

5. Legal Basis for Processing

b33bd processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing your identity, contact, financial, and account data is necessary to fulfil our contractual obligations to you as a registered b33bd player — including operating your account, processing your bets, and making withdrawal payments.
• Legal obligation: Certain processing activities — particularly KYC identity verification, AML screening, and transaction record-keeping — are required by applicable financial regulations and cannot be waived or declined.
• Legitimate interests: Processing technical and usage data to detect fraud, prevent abuse, maintain platform security, and improve our services serves b33bd's legitimate business interests in a manner that does not override your rights as a data subject.
• Consent: Where processing is not justified by contractual necessity, legal obligation, or legitimate interests — in particular, for direct marketing communications — b33bd will seek your explicit consent before processing your data for that purpose.

6. Data Sharing & Disclosure

b33bd does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances. We share your data only in the specific circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment processors: Your financial transaction data is shared with bKash, Nagad, Rocket, Upay, and any other payment service providers strictly for the purpose of processing your deposit and withdrawal requests.
• Identity verification providers: Your identity documents and personal details may be shared with third-party KYC verification services solely for the purpose of confirming your identity and age in compliance with our regulatory obligations.
• Game studios and content providers: Technical session data (such as player ID, bet amounts, and game outcomes) is shared with our certified game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to the extent necessary to operate their games on the b33bd platform.
• Fraud prevention and AML services: Relevant account and transaction data may be shared with fraud prevention and anti-money laundering screening services that b33bd uses to protect the integrity of its platform.
• Legal and regulatory authorities: b33bd may be required to disclose player data to law enforcement agencies, financial intelligence units, courts, or other regulatory authorities in response to lawful requests, legal proceedings, or mandatory reporting obligations. b33bd will not disclose more data than is legally required in such circumstances.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of b33bd's business, player data may be transferred to the acquiring entity as part of the transaction, subject to the same privacy protections described in this policy.

7. Data Retention Periods

b33bd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or financial record-keeping obligations. The general retention periods applied by b33bd are as follows:

• Active account data: Retained for the full duration of your b33bd account, plus a minimum of five (5) years following account closure, to meet financial record-keeping and regulatory compliance requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification, in accordance with applicable AML regulations.
• Transaction records: All deposit, withdrawal, and wagering transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for a minimum of two (2) years from the date of each interaction, or longer where a complaint or dispute remains unresolved.
• Technical and usage data: Retained for up to thirteen (13) months from the date of collection, after which it is aggregated or deleted.
• Self-exclusion records: Retained indefinitely where a player has requested permanent self-exclusion, to prevent future re-registration by the same individual.
• Marketing consent records: Retained until consent is withdrawn, plus an additional period of three (3) years for record-keeping purposes.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is not technically feasible, the data is deleted entirely.

8. Data Security Measures

b33bd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure is reviewed and updated regularly to address evolving threats.

• SSL/TLS encryption: All data transmitted between your device and the b33bd platform is encrypted using 256-bit SSL/TLS technology. This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission.
• Password security: Player passwords are stored using industry-standard one-way cryptographic hashing algorithms. b33bd staff cannot view your plain-text password at any time. You are encouraged to use a unique, complex password for your b33bd account.
• Access controls: Access to player personal data within b33bd's internal systems is strictly limited to authorised personnel who require that access to perform their specific job functions. All internal data access is logged and audited.
• Infrastructure security: b33bd's platform infrastructure is hosted in secure data centres with physical access controls, network firewalls, intrusion detection systems, and regular independent security audits.
• Fraud detection systems: Automated and manual fraud monitoring systems are in place to detect unusual account activity, suspicious login attempts, and patterns consistent with identity theft or account compromise.
• Incident response: In the event of a data security incident that poses a risk to your rights and freedoms, b33bd will notify affected players without undue delay and take all necessary steps to contain and remediate the breach.

9. Cookies & Tracking Technologies

b33bd uses cookies and similar tracking technologies to enhance the functionality of our platform, remember your preferences, maintain your login session, and collect analytics data to help us improve our services. A cookie is a small text file stored on your device by your web browser when you visit a website.

• Strictly necessary cookies: These cookies are essential for the b33bd platform to function correctly. They maintain your login session, remember your language preference (English), and enable core features such as the betting slip and account balance display. These cookies cannot be disabled without disrupting your use of the platform.
• Performance and analytics cookies: These cookies collect anonymised data about how visitors use the b33bd platform — including which pages are most visited, how long users spend on each page, and where they navigate from. This data is used solely to improve the platform and is not linked to individual player identities.
• Functional cookies: These cookies remember your preferences and settings — such as your preferred payment method, your responsible gaming limit settings, and your chosen notification preferences — to provide a more personalised experience.
• Security cookies: These cookies support b33bd's fraud detection and account security systems by helping to identify unusual login patterns or suspicious activity associated with your account.

You can control cookie settings through your browser's privacy preferences. Please note that disabling certain categories of cookies may affect the functionality of the b33bd platform. b33bd does not use third-party advertising cookies or cross-site tracking cookies that follow you across other websites.

10. Your Data Protection Rights

As a player on the b33bd platform, you hold a number of rights with respect to the personal data that b33bd holds about you. b33bd is committed to facilitating the exercise of these rights in a timely and transparent manner. All rights requests should be submitted in writing to [email protected].

• Right of access: You have the right to request a copy of the personal data that b33bd holds about you, along with information about how that data is used. b33bd will respond to access requests within 30 days of receipt.
• Right to rectification: If any personal data that b33bd holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating your contact number or address) can be made directly through your account settings.
• Right to erasure: You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn your consent and no other legal basis applies. Please note that b33bd may be required to retain certain data for regulatory compliance purposes even after an erasure request is received.
• Right to restriction of processing: You have the right to request that b33bd restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing based on legitimate interests and b33bd is assessing whether its interests override yours.
• Right to data portability: Where b33bd processes your data on the basis of your consent or contractual necessity, and the processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object at any time to b33bd's processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes.
• Right to withdraw consent: Where b33bd processes your data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

11. Minors & Age Verification

b33bd is strictly an adult platform. The b33bd service is intended exclusively for individuals who are 21 years of age or older. b33bd does not knowingly collect, store, or process personal data from individuals under the age of 21.

As part of the registration and KYC process, all new b33bd players are required to provide proof of age in the form of a valid government-issued photo ID — such as a Bangladesh National Identity Card (NID), passport, or driving licence. Accounts that cannot be verified as belonging to an individual aged 21 or above will be suspended pending further verification, or closed permanently if verification cannot be completed.

If b33bd becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the associated account will be closed. Any funds held in such an account will be handled in accordance with our Terms & Conditions and applicable regulations.

12. Third-Party Services & Game Providers

The b33bd platform integrates games and content from a number of certified third-party game studios and technology providers. When you play a game provided by a third-party studio on the b33bd platform, a limited set of technical data — including your player session ID, bet amounts, and game outcome data — is transmitted to the relevant game provider to enable the game to function correctly.

b33bd's current roster of certified game studio partners includes Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. All game studio partners are required to maintain appropriate data security standards and are contractually prohibited from using b33bd player data for any purpose other than the delivery of their games on the b33bd platform.

b33bd also integrates payment processing services from bKash, Nagad, Rocket, and Upay to facilitate BDT deposits and withdrawals. Each of these payment providers operates under its own privacy policy and data protection standards. b33bd shares only the minimum financial data necessary to process each transaction with the relevant payment provider.

13. Changes to This Privacy Policy

b33bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new regulatory requirements, or improvements to our platform. The most current version of this Privacy Policy will always be available at b33bd.io/privacy-policy.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights as a data subject or the manner in which b33bd uses your personal data — b33bd will notify registered players by email to their registered address at least 14 days before the changes take effect. Continued use of the b33bd platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

We recommend that all b33bd players review this Privacy Policy periodically to stay informed about how we protect your personal data. The "Last Updated" date at the top of this policy indicates when the most recent revision was made.

14. Contact Our Data Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which b33bd handles your personal data, please do not hesitate to contact our dedicated data protection team. We are committed to responding to all privacy-related enquiries promptly and transparently.